Contact information
Contact Information
If you have questions about your order, shipping, refund eligibility, subscription, or any Rala product, you can contact our customer support team using the information below.
Customer Support
Rala
Email: hello@getrala.com
Website: https://getrala.com
Support Hours
Our support team works to respond to all customer inquiries as quickly as possible.
Most emails are answered within 24–48 business hours, excluding weekends and holidays.
Order Support
For faster support, please include the following information when contacting us:
- Your full name
- Your order number
- The email address used at checkout
- A short description of your question or issue
Shipping Questions
If you have questions about your shipment, tracking information, or delivery status, please contact us at:
Once your order ships, you will receive a tracking update by email. Tracking information may take 24–48 hours to update after the carrier receives your package.
Refund Questions
If you would like to request a refund under our 90-Day Money-Back Guarantee, please contact us at:
Please include your full name and order number so our team can review your request faster.
Subscription Questions
If you need help managing, pausing, modifying, or canceling a subscription, please contact us at:
Customers are responsible for managing subscriptions before the next renewal date.
General Questions
For all other questions, including product support, account questions, website questions, or policy questions, please email: