Terms of Service

Overview

This website is operated by Rala. Throughout the Site, the terms “we,” “us,” and “our” refer to Rala.

Rala offers this website, including all information, tools, products, and Services available from this Site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our Site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service and Sale, referred to as the “Terms,” including additional terms, conditions, and policies referenced herein or available by hyperlink.

These Terms apply to all users of the Site, including without limitation browsers, customers, vendors, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the Site, you agree to be bound by these Terms. If you do not agree to all terms and conditions, you may not access the website or use the Services.

Any new features, products, tools, or services added to the Site will also be subject to these Terms. We reserve the right to update, change, or replace any part of these Terms by posting updates on the Site. Your continued use of the Site following any posted changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the ecommerce platform that allows us to sell products and services to you.

Section 1 — Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority and have given consent for any minor dependents to use this Site.

You may not use our products or Services for any illegal or unauthorized purpose. You may not violate any laws in your jurisdiction while using the Service.

You must not transmit viruses, malware, worms, or destructive code.

A breach or violation of these Terms may result in immediate termination of your access to the Services.

Section 2 — General Conditions

We reserve the right to refuse Service to anyone for any reason at any time.

You understand that your content, excluding credit card information, may be transferred unencrypted and may involve transmissions over various networks or changes to conform to technical requirements. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, access to the Service, or any contact on the website without express written permission from us.

Section 3 — Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this Site is inaccurate, incomplete, or outdated.

The material on this Site is provided for general informational purposes only and should not be relied upon as the sole basis for making decisions.

We reserve the right to modify the contents of this Site at any time, but we are not obligated to update any information.

Section 4 — Modifications to Service and Pricing

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service, or any part of it, without notice at any time.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service.

Section 5 — Products or Services

Certain products or services may be available exclusively online through the Site. These products or services may have limited quantities and are subject to return or refund only according to our Refund Policy.

We make every effort to display as accurately as possible the colors, images, packaging, and details of our products. We cannot guarantee that your device display will accurately show product colors.

We reserve the right to limit sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit quantities of any products or services we offer. All product descriptions and pricing are subject to change at any time without notice.

We reserve the right to discontinue any product at any time.

Section 6 — Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household, per order, per payment method, or per billing or shipping address.

If we make a change to or cancel an order, we may attempt to notify you by contacting the email address or billing information provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information for all purchases made on our Site.

You agree to promptly update your account and other information, including email address, billing address, shipping address, and payment information, so we can complete transactions and contact you as needed.

Section 7 — Optional Third-Party Tools

We may provide access to third-party tools that we do not monitor, control, or manage.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties, representations, or conditions of any kind.

Your use of optional third-party tools is entirely at your own risk and discretion. You should ensure you approve of the terms provided by the relevant third-party provider.

Section 8 — Third-Party Links

Certain content, products, and services available through our Site may include materials from third parties.

Third-party links on this Site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party websites, and we do not warrant or assume responsibility for any third-party materials, websites, products, or services.

We are not liable for harm or damages related to the purchase or use of goods, services, content, resources, or transactions made in connection with third-party websites.

Section 9 — User Comments, Feedback, and Submissions

If you send us comments, reviews, feedback, ideas, suggestions, or other submissions, you agree that we may use, edit, copy, publish, distribute, translate, and otherwise use them in any medium.

We are under no obligation to maintain comments in confidence, pay compensation, or respond to comments.

You agree that your comments will not violate any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights.

You also agree that your comments will not contain unlawful, abusive, obscene, or malicious material or contain malware.

Section 10 — Personal Information

Your submission of personal information through the Site is governed by our Privacy Policy.

Section 11 — Errors, Inaccuracies, and Omissions

Occasionally there may be information on our Site or in the Service that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other details.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.

Section 12 — Prohibited Uses

You are prohibited from using the Site or its content:

• For any unlawful purpose
• To solicit others to perform or participate in unlawful acts
• To violate laws, regulations, rules, or ordinances
• To infringe upon intellectual property rights
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses, malware, or malicious code
• To collect or track personal information of others
• To spam, phish, pharm, pretext, spider, crawl, or scrape
• For obscene or immoral purposes
• To interfere with security features of the Service or related websites

We reserve the right to terminate your use of the Service for violating any prohibited use.

Section 13 — No Medical Advice

The content on this Site is provided for general informational and educational purposes only. It is not intended as medical advice and is not a substitute for advice from a qualified healthcare professional.

Statements made on this Site have not been evaluated by the Food and Drug Administration. Rala products are not intended to diagnose, treat, cure, or prevent any disease.

You should consult your healthcare provider before starting any supplement regimen, especially if you are pregnant, nursing, taking medication, have a medical condition, or are under medical supervision.

Individual results may vary. Testimonials and reviews reflect individual experiences and are not guaranteed outcomes.

Section 14 — Prices and Payment Terms

All prices posted on the Site are subject to change without notice.

The price charged for a product will be the price in effect at the time your order is placed and will be shown in your order confirmation email.

Prices do not necessarily include taxes, shipping, or handling charges unless stated otherwise. Applicable taxes and charges will be added during checkout.

By submitting payment information, you represent and agree that you are authorized to use the payment method provided and that all payment information is accurate and complete.

We are not responsible for fees or charges applied by your bank, credit card issuer, or payment provider.

Section 15 — Automatic Renewals and Subscriptions

If you purchase a subscription, you authorize Rala to charge your payment method on a recurring basis according to the subscription frequency selected at checkout.

Your subscription will continue until you cancel, pause, or modify it. To avoid being charged for the next subscription period, you must cancel before your next scheduled billing date.

You may manage, pause, skip, modify, or cancel your subscription through your customer portal or by contacting us at hello@getrala.com.

Cancellation requests received too close to the next scheduled billing date may apply to the following subscription period if the renewal has already been processed.

We reserve the right to refuse or cancel subscription renewals in our sole discretion.

Section 16 — Shipping, Delivery, Title, and Risk of Loss

We will arrange for shipment of products to you.

Orders are typically processed within 3–5 business days after payment confirmation. Once shipped, estimated delivery timelines are generally 7–10 business days.

Shipping and delivery dates are estimates only and cannot be guaranteed.

Title and risk of loss pass to you when the products are transferred to the carrier.

We are not responsible for delays caused by carriers, weather, customs, incorrect shipping information, holidays, or circumstances beyond our control.

Section 17 — Refunds and Returns

Refunds are governed by our Refund Policy.

To request a refund, you must contact hello@getrala.com within 90 days of the confirmed delivery date.

Refund requests outside the 90-day window are not eligible.

Shipping and handling fees are non-refundable.

We reserve the right to refuse refund requests that appear to abuse or misuse our refund policy, including repetitive refund requests.

Refunds are issued to the original payment method when approved.

Section 18 — Electronic Communications

By using the Site or purchasing from us, you consent to receive electronic communications from Rala, including emails related to your order, account, shipment, refund, subscription, or customer support.

You acknowledge that communications we provide electronically satisfy any legal requirement that such communications be in writing.

If you opt in to marketing communications, we may send you promotional emails or messages. You may unsubscribe from marketing communications at any time.

Section 19 — Disclaimer of Warranties

Except where prohibited by law, the Site, Services, and products are provided on an “as is” and “as available” basis.

We do not guarantee that use of the Service will be uninterrupted, timely, secure, or error-free.

We do not guarantee that results obtained from use of the Service will be accurate or reliable.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Section 20 — Limitation of Liability

To the fullest extent permitted by law, Rala and our officers, employees, directors, service providers, suppliers, agents, affiliates, and representatives shall not be liable for any indirect, incidental, punitive, special, or consequential damages.

This includes damages for lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort, negligence, strict liability, or otherwise.

Our total liability for any claim shall not exceed the amount you paid to Rala for the product or Service giving rise to the claim, unless otherwise required by applicable law.

Section 21 — Indemnification

You agree to indemnify, defend, and hold harmless Rala and our affiliates, officers, directors, employees, contractors, service providers, suppliers, and agents from any claim or demand arising out of your breach of these Terms or your violation of any law or third-party rights.

Section 22 — Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms.

The validity and enforceability of the remaining provisions shall not be affected.

Section 23 — Termination

These Terms remain effective unless and until terminated by either you or us.

You may terminate these Terms at any time by ceasing use of the Site and Services.

We may terminate or suspend your access to the Services at any time if we believe you have violated these Terms.

Obligations and liabilities incurred before termination shall survive termination.

Section 24 — Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on the Site, constitute the entire agreement between you and Rala regarding your use of the Site and Services.

Section 25 — Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to Rala’s business operations, without regard to conflict-of-law principles, unless otherwise required by applicable law.

Section 26 — Contact Information

Questions about these Terms should be sent to:

Rala
Email: hello@getrala.com