Refund policy

Refund Policy

90-Day Money-Back Guarantee

At Rala, we stand behind the quality of our products and want you to shop with confidence. That is why we offer a 90-Day Money-Back Guarantee under the terms outlined below.

Eligibility for Refunds

To be eligible for a refund, all of the following conditions must be met:

  • Refund requests must be submitted within 90 days of the confirmed delivery date.
  • Requests made after 90 days from delivery are not eligible and will not be approved.
  • Shipping and handling fees are non-refundable.
  • To request a refund, you must email hello@getrala.com within 90 days of receiving your order.
  • Refund eligibility is strictly limited to the 90-day window from the confirmed delivery date.

How to Request a Refund

To request a refund, follow these steps:

  1. Email hello@getrala.com and let us know you would like a refund.
  2. Include your full name, order number, and the item you are requesting a refund for.
  3. Our support team will respond within 24–48 hours with next steps.
  4. Once approved, refunds are processed within approximately 15 business days, although we do not guarantee that refunds will be processed within this exact timeframe.
  5. Refunds will be issued to the same payment method used for the original purchase.
  6. After a refund is processed, it may take up to 10 business days for the refund to appear in your account, depending on your financial institution.

We may request additional information to verify your order or refund eligibility.

Non-Eligible Refunds

The following are not eligible for refunds:

  • Refund requests submitted outside of the 90-day guarantee period.
  • Subscription renewals or recurring charges processed after the 90-day window.
  • Orders that have already been processed or fulfilled once the 90-day period has passed.
  • Requests made outside the stated policy terms.
  • Shipping and handling fees.
  • Requests that appear to abuse or misuse this policy.

No exceptions are made beyond the 90-day money-back guarantee.

Repetitive Refund Requests

To prevent abuse of this policy, we reserve the right to refuse a refund request from any customer who has exhibited a pattern of repetitive refunds.

A “pattern of repetitive refunds” may include requesting more than two refunds within a 12-month period.

Subscriptions

If your order includes a subscription, it is your responsibility to manage, pause, modify, or cancel your subscription before the next renewal date.

Subscription renewals that occur after the 90-day guarantee window are not eligible for refunds. Failure to cancel before renewal does not constitute grounds for a refund.

Customers are responsible for managing, modifying, pausing, or canceling subscriptions through the customer portal or by contacting us at hello@getrala.com before the next scheduled billing date.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at hello@getrala.com.

We may arrange for a replacement or refund at no additional cost to you. We may request photos of the damaged or defective product for verification purposes.

Agreement to Policy

By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements, limitations, and timeframes.

Contact Customer Support

If you have questions about refund eligibility, please contact our support team within the 90-day window at:

Email: hello@getrala.com